I don't know the reason , but some of the apps are not working on my f62 ... wheneven i install new apps they just shows a black screen... though the phone dosen't lag.. ...
For example i just reinstalled my insta. It shows a black screen.. just black nothing else... though it runs fine in secure folder, but not outside the secure folder... and this happens too with soptify.... kindly provide me a solution...
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And i've the latest july update installed...but it is happening earlier than that...!!
Greetings, my name is mohdfarisy I am sorry that you are facing this issue.check for system updates and please check any 3rd party app is running in the background, delete it or turn it to deep sleep if it's not working a reset may be solve your problem .thank you
Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.
Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app. Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.
However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to Samsung. Warm regard, Samsung customer support
