Galaxy F62 USB C File transfer not working

[AshuMaha]

I was trying to connect my phone Samsung Galaxy F62 with Windows 11 PC using USB C to USB C cable(Both USB type C). But it won't transfer files it just charges. It continuosly get disconnected while trying to transfer files. However if I use USB C to USB A cable it works fine.

Note: I've turned on file transfer and the cable of the phone works with another phone to transfer files but not this phone. So it's should not issue with Windows.

As it can be seen in this video phone is repeatedly getting disconnected despite being connected properly. However if I use USB C to USB A cable everything works fine.

[AshuMaha]

I updated driver just after I saw the problem in optional updates section. But no difference.

[f62_CA]

The cable doesnot support data transfer imo

[AshuMaha]

I've said in the post that another phone (Redmi Note 7) is able to transfer files using same usb c cable.

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung. 
 
Warm Regards,
Samsung Customer Support   

[AshuMaha]

I've sent error report now with logs. Sincerely hoping for feedback.

[AshuMaha]

Anybody got this fixed? I still have this issue...

[25577961]

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