Original topic:

Freez and auto restart problem

(Topic created on: 04-23-2022 12:42 AM)
835 Views
sคᴅɪQʏᴛ
Active Level 6
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Galaxy F
It's been a month I purchased new f23 ,after 10 days m facing hanging problem, app are crashing ,sometime phone gets stuck or freezes and 2 to 3 times phone restarting automatically, factory reset also done  but problem not solved..very disappointed 
14 Comments
Debdip_Mandal
Active Level 5
Galaxy F
Same problem for me
0 Likes
cs_member8
Moderator
Moderator
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Galaxy F

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Kindly use a genuine Samsung charger.

Note: We always recommend using a genuine Samsung charger for charging your device.
There are two methods to disable the auto-restart function
Method 1

Please follow the below steps:
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on General management.
Step3: Tap on Reset.
Step4: Disable Auto restart (if enabled).
Step5: Auto-restart disabled.

Please follow the below steps:
Step1: Go to "Settings"
Step2: Tap on "Battery and device care"
Step3: Tap on Three dots
Step4: Tap on "Automation"
Step5: Disable "Auto-restart at set times" if enabled

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

0 Likes
Athuljoy
Active Level 4
Galaxy F
Bro please 🙏 help
me I have same problem in f23 how to fix it I have went to service center they installed new software but auto restart problem
Is not gone
0 Likes
irs100
Active Level 3
Galaxy F
Same problem
I 3 times visited zervice center
0 Likes
Galaxy F
After recent update I inserted memory card till now working fine..
0 Likes