To resolve this issue kindly follow the given below steps:
How to unlock if forgot PIN/Pattern/Password Find My Mobile (FMM) is available for only those devices that have a Samsung account and has enabled “Remote Controls” in advance.
Note: Internet should be enabled in the device.
From POS, “Remote unlock” should also be enabled in advance. Path: Settings > Biometrics and Security > Find My Mobile> Remote unlock
Please follow the below steps:
Step1: Go to Find My Mobile (FMM)https://findmymobile.samsung.com and tap on SIGN IN. Step2: Log in FMM with Samsung account. Step3: Select the target device in the list and select "Unlock" on the right panel. Step4: Tap on Unlock.
Caution: All of the screen lock information (Pattern, PIN, Password, and Biometrics) on the device will be deleted. Step5: Enter the password for Samsung account to confirm.
The Screen Lock will be unlocked and initialized automatically on the device.
