Dear Samsung Customer, Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1. Enable Mobile data: Navigate to apps screen>Settings>Connections> SIM card manager> Mobile data>Select the preferred SIM card from the drop-down. Note: Preferred SIM should be inserted in SIM slot 1 Please follow the steps to enable data roaming (while in roaming). Navigate to apps screen>Settings>Connections>Tap on Mobile Networks>Enable Data roaming.
2. If the issue has not been resolved then check network mode. Select the network mode e.g LTE/3G/2G (auto connect).
3. Check mobile data limit: 1. Go to “Settings > Connections > Data Usage > Mobile data usage” (depending on your device) 2. You’ll see a graph showing your data usage along with a whole bunch of settings. 3. Alternatively, you can turn off all data limits by unchecking the “Limit mobile data usage” box.
4. Reset and set new APN: Apps screen>Settings>Connections>Mobile network>Access Point Name>tap on menu (three dots) then Reset to defaults> Reset. How to set new APN: Apps screen>Settings>Connections>Mobile network>Access Point Name>ADD>Name>Enter the Name>OK>APN>Enter the APN>Tap on OK>Menu>Save.
5. Reset network settings: Go to Settings>General management>Reset>Reset network settings>Reset settings>Unlock your screen (If you have previously set)>Tap on Reset.
6. Delete VPN Profile: Please follow the below-given steps to delete the VPN profile. Path: Settings > Connections > VPN > Delete VPN Profile if available. (You will see a key icon in the notification panel if VPN is activated).
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
