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01-09-2024 03:09 PM (Last edited 01-12-2024 09:05 PM ) in
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01-10-2024 08:31 PM in
Galaxy FDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we would request you to kindly perform the following steps to resolve your issue.
Disable the auto restart function
There are two methods to disable the auto restart function
Method 1: Settings>General management>Reset>Disable Auto restart (if enabled).
Method 2: Settings>Battery and device care>Three dots>Automation>Disable "Auto restart at set times" if enabled
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
If the issue persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support

