Hlo sir Im using samsung f12 I have issue on call connection. Some times call connected but can't get any sounds from other side, Other side user also can't get any sound from my side. After i do restart mobile or enable & disable aeroplane mode. Then calls connected properly. I am using Dual jio sims. These sims working Properly on other mobiles. So sim card not a fault.
I also sent error report. I also contacted service center. But didn't resolved this issue. I can't my dual sim at the same time. If sim 2 disabled sim1 working properly. If sim1 disabled sim2 not working properly. I very disappointed for this issue. So please kindly help me to solve this issue.
We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:
Check device network mode settings Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on network mode SIM1 or SIM2. Step5: Select network mode.
Note: We recommend to set device network mode as LTE/3G/2G (auto connect) mode.
Check network operator settings Kindly set device network operator as "Automatically".
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on Network operators. Step5: Select automatically. Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode. Step6: Tap on OK. Step7: Registered on network.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
