Original topic:

Don't update to Android 13

(Topic created on: 01-08-2023 09:33 AM)
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apathakrnc
Active Level 2
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Galaxy F
I had received Android 13 update on 29 Dec, 2022. And it was my mistake to update it. 
Now notifications disappear from my phone and Cache is not cleared at midnight. Contacted support, they said to format the device or bring it to service centre, but I have purchased this device mere 2 months ago.
1 Comment
cs-member11
Moderator
Moderator
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Galaxy F

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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