We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1: Go to Settings > Tap Sounds and Vibration Tap Sounds and Vibration 2: For Galaxy S10 Series, tap Advanced sound settings > Sound quality and effects > Dolby Atoms For other Galaxy Series, scroll down and look for Sound quality and effects > Tap on Dolby Atmos Tap Advanced Sound Settings Tap Sound Quality and Effects Tap Dolby Atmos 3: 4 options are available: Auto, Movie, Music and Voice Type of Dolby Atmos Modes 4: Select your preferred option or keep default setting at Auto
You can also quickly activate Dolby Atmos from the notification panel:
1: Open the notification panel by dragging the status bar downwards > Scroll notification panel from right to left > Tap Dolby Atoms icon Select Dolby Atmos from Notification Panel 2: If the Dolby Atoms icon is hidden, tap on the 3 vertical dots menu button on the top right > Tap Button order 3: Drag the Dolby Atmos icon into the quick settings panel and now you can easily activate or deactivate the Dolby Atmos feature
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
