Original topic:

troubleshooting while calling

(Topic created on: 04-25-2018 02:49 PM)
323 Views
vaibhav3132
Active Level 3
Options
Galaxy C
my c9 pro takes little more to light the display after I had take it away from my ear while calling and as I know this started happening from some last update of firmware
3 Comments
admin_
Expert Level 5
Galaxy C
Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Navigate to settings >> General management >> Reset >> Reset network settings.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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appe77
Active Level 3
Galaxy C
mine also same problem.. it happening with all c9 pro devices
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vaibhav3132
Active Level 3
Galaxy C
its been solved in this update so udate to latest
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