Thank you for reaching out to the Samsung community! We would like to inform that if you forget the directional lock and it cannot be recovered/reset. You need to factory reset the device to use the direction lock again. If you are able to unlock the device by fingerprint sensor then you can take the device data backup via smart switch and then reset the device. - Download smart switch in your PC as per your OS requirements via link: https://www.samsung.com/in/support/smart-switch/ and connect your device via USB cable. - Launch smart switch and to on backup. - Before factory reset remove the Samsung account from Settings>>Clouds and accounts>>Accounts>>Samsung accounts/Google accounts>>3 dot>>Remove. - Reset the device from settings>>General management>>Reset>>Factory reset.
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
