rayaan99
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07-11-2018 08:19 PM in
Galaxy C
i am used Samsung c9 pro phone i face came problem issue .when i open camera app it shows camera failed .plzz tell me what i do ...
4 Comments
999
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07-11-2018 10:04 PM (Last edited 03-13-2019 08:24 PM ) in
Galaxy C
clear cache & data for camera app and check 
rayaan99
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07-11-2018 11:27 PM in
Galaxy C
i do bt same problem
999
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07-12-2018 12:42 AM in
Galaxy C
download any camera app from playstore and check
if work normally - take backup and reset phone
if not work - problem with camera or other hardware (visit nearest service center)
if work normally - take backup and reset phone
if not work - problem with camera or other hardware (visit nearest service center)
admin_
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07-13-2018 02:34 PM in
Galaxy C
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Check the issue in Safe Mode.
3) Keep updating the device via FOTA or Smart Switch.
4) Take full data backup and reset the device.
Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/