abhi0612
Beginner Level 2
Options
Galaxy C
hi guys I have using  c7 pro  handsets , an I have another  handset of c7 pro  . from some pass day I getting trouble for Wi-Fi connection in both handset .but in another handset  the Wi-Fi connection is connected and I have this same problem in m30s also please fix this bug of it
first is my IMEI NUMBER 
Second is m30s mobile 
thirt is  c7 pro 

image



image


image


0 Likes
1 Comment
Samsung_Support3
Moderator
Moderator
Options
Galaxy C

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1) Forget the Network: Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

 

2) Reset Network Settings: Go to apps screen >Settings >General Management >Reset >Reset Network Setting.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes