We apologize for the inconvenience caused. We would suggest you to visit nearby Samsung Service Centre so service engineer will examine your device physically. Please find service centre details in the link provided http://www.samsung.com/in/support/servicelocation/
this C9Pro is just good phone but its got a shitty camera, no sPay, low sound output, lagging fingerprint sensor. my galaxy note 2 had better hardware and features than this C90 pro for which i paid 37k rupees.