usb problem

[AzeemRoy]

from past 2 days samsung a7 16 is not fast charging and it taking 12 to 14hrs to full charge and when I connect to laptop the usb is not recognizing

[aniket1999]

same issue for me and i think its due to usb otg

[AzeemRoy]

wt should we do now?

[aniket1999]

i checked with local repair shop and they say to replace the port(r.s. 300), but port is glued directly to screen so it is very risky and they told to give it to service center (i did not give to service center as their service is very slow and this phone is very old so they might not even have part ready)

[aniket1999]

if its issue with board then they will replace it but it costs rs. 1200

[AzeemRoy]

thanks

[admin_]

Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
- If still issue persists, the relevant department will serve you better/speedily, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/