Thank you for being with Samsung and sharing your concern. We would request you to contact the respective country Support Team to get the better information. You can contact them on the below mentioned numbers: (+880)9612300300 / (+880)8000300300 (Toll Free) Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
