Beginner Level 4
After updating my galaxy A7 2018 and A50s, I am not able to open shortcut folders of pdf or word that we create on home screen. This is a bug in one UI 2.0 Android 10. All the users please check this problem in all ur devices and Samsung should improve this bug

Thank you
(Samsung Member)
1 Comment
Active Level 4

Dear Samsung Member,


Greetings from Samsung Customer Support!


Kindly follow the below mentioned step to improve the performance of the device:


Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.


Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.


Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.


For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)


Thank you for writing to Samsung.


Warm Regards,

Samsung Customer Support