Original topic:

some issues facing on my galaxy A31

(Topic created on: 08-02-2020 10:22 PM)
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nazeebnez1134
Beginner Level 2
Options
Galaxy A
Sometimes camera fail to perform most of cases when take photo suddenly become dark black shade on camera after check previous photo or in gallery can't find same if repeat maybe photo will click will get  otherwise same that mention before and also no slow mo night mode option too

5 Comments
veer
Expert Level 5
Galaxy A
go to Camara app info clear data if not sloved send feedback to Samsung or wait for next update
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nazeebnez1134
Beginner Level 2
Galaxy A
thank you bro it has been done already before 1week
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Ehsank
Expert Level 5
Galaxy A
if possible go to service centre
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Aravinth605
Beginner Level 2
Galaxy A
Samsung a31 is the worst mobile ever . it can't even provide a stable internet connection. it's literally the dumbest mobile of 2020
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