software issue

[sanojkumar99]

After software update my samsung a7 2018 automatically switch off many time plz fix this bug,,

[Pávan]

Try resetting your device

[sanojkumar99]

3 times reset but this issue not solve

[a50s_iPhone13user]

try cleaning cache partition this same issue was in my a50s after android 10 update after clearing cache partition its working smoothly

[sanojkumar99]

how to do this process

[a50s_iPhone13user]

https://youtu.be/v3Qumc8U6AY

[sanojkumar99]

thanks for this

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

1. Check Auto Restart should be Off: Setting> General management >Reset>Auto restart off

2. Check device in safe mode: Using Safe Mode on a Samsung phone or tablet allows you to force the device to run the essential operating system, and disable most 3rd party applications.

Enter safe mode: Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon.

Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

Note: If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,

Samsung Customer Support