same thing happened to my j5 prime...they changed the screen in the service centre...I can't say the problem is completely gone...but rarely it happens..don't know why
Thanks for being a part of Samsung community. We would like to suggest you kindly follow the below mention steps to overcome the Issue:
- Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account. - If still issue persists, we would suggest you to visit nearby Samsung Service Center in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
