Original topic:

restart automatically

(Topic created on: 08-30-2020 09:02 AM)
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lumbaram
Active Level 2
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Galaxy A
The phone restarts automatically while playing the game.    Please solve this problem . 
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23 Comments
lumbaram
Active Level 2
Galaxy A
thank you brothers🙏🏻🙏🏻
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lumbaram
Active Level 2
Galaxy A
par ye problem normal use me as rahi hai na 😔
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FollowUrHeart
Active Level 4
Galaxy A
Restart Problem is Found across several Samsung devices irrespective of A, M and S Series ! 


It's because of Firmware Problem from Past firmware  Updates from Samsung ! Wait for Proper Bug Solving Update from Samsung !


Till Then Follow Below Steps 

1) Turn ON Reduce Animation Option 

2) Uninstall/Disable Unwanted Apps ( Briefing, S Internet, Google Play Music, Google TV and Movies, One Drive, SmartThings, Wearables, Unused Good Lock Modules ....) 

3) Disable Game Launcher 

4) Turn off Auto Brightness 

5) Use Google Apps in Default Factory Versions

6) Clear Memory in Device Care twice an hour

7) Disable Auto Sync (Turn On When Needed)

😎 Use Device in Medium Power Saving Mode 

9) Mobile Data and Battery Restrictions for all apps by Click App Info ( Long Press An App) (MUST)

10) Put All Apps In Sleeping Mode

11) Clear Recent Apps


Just Make Sure that don't rush More apps while Using Mobile !


I Followed Above Steps, Restart Problem Solved 👍

If Solved, Accept this Comment as Solution by Clicking 3 dots !
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cs-member13
Expert Level 4
Galaxy A

ear Samsung Member,


Greetings from Samsung Customer Support!


To resolve auto restart issue please follow below given steps:-
Go to Settings > General management > Reset > Turn off auto start.

 

If the issue still persist, kindly register your concern in Samsung Members app along with short video while phone is restarting and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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