We apologize for your inconvenience with the Samsung device
Please follow the below-mentioned steps in order to resolve the issue:-
1) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
2) Run the device in Safe mode and check the issue.
3) If the issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Team Samsung Members