Original topic:

phone freeze

(Topic created on: 04-05-2020 02:58 PM)
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Ansh7877
Active Level 4
Options
Galaxy A
After updating my A50 in android 10 it is getting freeze is there anyone who is getting this problem and give me some solutions 
6 Comments
Galaxy A
hanging problems touch note proper work battery drain more fast
Ashutosh7x
Active Level 8
Galaxy A
Mine lags on multiple tasking. Waiting for a patch from Samsung
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Galaxy A
might be android 10 is rolled out with no bugs and improvements just after few days
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Ashutosh7x
Active Level 8
Galaxy A
Yes it can be launched
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vrfzn
Active Level 3
Galaxy A
fingerprint sensor isn't working properly
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Kindly follow the below mentioned troubleshooting steps and be assured that it should resolve your issue:
1) Check space availability: keep at least 20% internal memory free.
-Settings > Device Care > Storage.

 

Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

 

For the above mentioned issues kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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