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04-05-2020 02:58 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow the below mentioned troubleshooting steps and be assured that it should resolve your issue:
1) Check space availability: keep at least 20% internal memory free.
-Settings > Device Care > Storage.
Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/
For the above mentioned issues kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):
Samsung Members App > Feedback >Error report > Attach log file.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support