network issues

[Antonyrs200]

I'm using samsung A71, using single SIM only , if mobile data is on while receiving a call automatically data is not working at same time voice also get break..if normal sms sending time mobile data also disconnect automatically......worst software worst product worst Samsung my 33k was not use

[DarshanChatterjee]

Does your sim support volte?

[ʰᵃʳʳʸ0201]

first check have u enabled volte/advanced calling & messaging in the settings.

[Š]

If you don't have VoLte it could happen. Because sms and calling is on 2g network. During calling network switch to 2g from 3g/4g so data disconnect.

[SuhailNaushad]

Contact your Network Provider and tell them to Activate VoLTE !!

There is nothing behind the software
its your issue only.

if still VoLTE is there and facing issue then reach us back.

(Note if you are using Airtel or Jio it will be fine, Vi & Bsnl doesnt have proper VoLTE function so you maybe face abow issue).
by the way which Sim you are using?

[Samsung_Support1]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support