Original topic:

my samsung a50 finger print sensor not working after november update

(Topic created on: 11-23-2019 10:07 PM)
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girisho9122
Active Level 1
Options
Galaxy A
Finger print problem
4 Comments
prashantsingh
Active Level 5
Galaxy A
this is the major problem after this update. hope samsung will fix as soon as possible🤷🏻‍♂️
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girisho9122
Active Level 1
Galaxy A
ushhhhhhhh
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Dileepsalian
Expert Level 2
Galaxy A
99% have same problem
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Galaxy A

Hi there,


Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

 

Regards,
Team Samsung Members

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