Original topic:

hotspot option not showing in setting App

(Topic created on: 01-23-2021 02:57 PM)
2363 Views
bhola69
Active Level 10
Options
Galaxy A
I have issue from last couple of months the hotspot button is not showing in the setting App but in its showing in search result and quick panel


11 Comments
vku445
Beginner Level 4
Galaxy A
Path directory: Settings>connections>Mobile Hotspot and Tethering>Mobile Hotspot

For the quick panel, check out icon at "edit buttons" in menu.
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bhola69
Active Level 10
Galaxy A
it's not it's not present

Screenshot_20210123-150856_Settings_3481.jpg

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Ehsank
Expert Level 5
Galaxy A
go to settings >general Management >reset>reset settings , reset accessibility settings, restart your device then try
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bhola69
Active Level 10
Galaxy A
I have tried this but not working

Screenshot_20210123-153450_Settings_3483.jpg

Ehsank
Expert Level 5
Galaxy A
strange! 🤔🤔which device you have?
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bhola69
Active Level 10
Galaxy A
my device is a30s but this option is working from quick panel
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ChandanMallick
Active Level 10
Galaxy A
Check it once using safe mode if still not working then last you can do is factory reset
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Anonymous
Not applicable
Galaxy A
try clearing the data of settings from app list
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cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and to resolve the issue kindly follow the given below steps:-


1. Check device in Safe Mode:-Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode:-Restart your device.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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