This time I m very very disappointed from samsung.... this is a very big issue of this phone and after December security patch this issue converted to a very big trouble in this device please fix this as soon as possible other wise I have to change my choice of mobile brand.... I am really very disappointed.....😡😡😡😡😡🤬🤬🤬🤬
Please perform the following steps to resolve the issue: 1- If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard. 2- Once screen guard is removed now register the fingerprint again and check the issue. 3- If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.
4- Check for the latest device O/S (Scroll down Notification panel >Settings >Software Update >Download updates manually).
If still issue persists, kindly visit the nearest service center for physical inspection of your device. Service center personnel will provide you the further resolution. Follow the link mentioned below- http://www.samsung.com/in/support/servicelocation/
