Original topic:

fingerprint doesn't work after switch off and then on

(Topic created on: 10-04-2021 03:21 AM)
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sanoj0706
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Galaxy A
my samsung galaxy A7 2018 fingerprint doesn't match after switch on ,,and after half and one hour it is work properly,if then switch off its repeated problem again and again,,
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:  

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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