Original topic:

fast battery decay

(Topic created on: 06-28-2020 08:41 AM)
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S1jain
Active Level 5
Options
Galaxy A
battery drains very fast after android update to 10. see the time and nattery level, even i dont use in morning time today, my phone restart 1 or 2 times every hr.
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1 Comment
cs-member13
Expert Level 4
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to  resolve "Auto restart" issue please follow below given steps:

>>>Go to Settings > General management > Reset > Turn off auto start.

 

Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

"After Performing the troubleshooting steps "if the issue still persists, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Screen-shots(which applications are taking most of the battery). This will help us to further investigate and resolve your concern.


Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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