Original topic:

facing issue after Android 11 update on A50S

(Topic created on: 03-25-2021 11:55 PM)
2350 Views
UdayA50s
Active Level 1
Options
Galaxy A
Guys.. I am facing many issues after installing the recent update for Android 11. 
The phone stops responding for any open app and then suddenly it restarts.. Any one facing such issues? And please suggest some solutions that will fix the issues.
13 Comments
Ehsank
Expert Level 5
Galaxy A
Check update for Android system web view in playstore if available then update it
And check notice from Samsung

Screenshot_20210323-233617_Samsung Members_83080.jpg

UdayA50s
Active Level 1
Galaxy A
thanks @Ehsank.. I tried to update both the apps but unfortunately they are not updating. when clicked on update button nothing happens and only the spinner runs continuously
Ehsank
Expert Level 5
Galaxy A
Yes all users are facing issues for those 2 apps as of now do one thing

Long press on on playstore icon >app info (ibutton) >storage >clear cache and data restart your device then try
UdayA50s
Active Level 1
Galaxy A
updated both the apps.. the problem is not fixed completely but yes the frequency of crashing the apps and restarting the phone has reduced.
Ehsank
Expert Level 5
Galaxy A
Ok then once clear wipe cache partition and observe then

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
rocky9775
Active Level 1
Galaxy A
Which 2 app pls mention..i have also same problem
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Galaxy A
Go to settings>apps>clear cache of playstore

Also clear cache/data of Android system webview

Clear cache/data of Chrome

Clear cache/data of Google

Clear cache of Gmail

Restart your device and then update Android system webview/chrome

https://r2.community.samsung.com/t5/Community-Guidelines/SUDDEN-APPS-CLOSING-CRASH/td-p/7652755
UdayA50s
Active Level 1
Galaxy A
OK I will try that.. thanks
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pradeepsahoo
Active Level 3
Galaxy A
With a lot of hope last month  I switched over to Samsung s21ultra 5g from one plus 7pro that it will have a better facility and backup but to my utter surprise  I found this model is not all comparable to earlier version in any aspect. Neither browsing speed nor battery back up nor security nor camera . If I charge it to 100% in 8am then by 4pm it is drained out completely.  Today due to such problem I faced  such an event  one may not believe . While I returned to my home late night I found surprisingly switched off in 9.30 pm when the main entrance of our gate is already locked up . Tried lot to raise my voice but neither any neighbour's nor the security turned up to help me get in. Feel so unlucky and helpless holding this costly mobile.  Better was my one plus which I gifted my one relative. Useless stuff this samsung product

Please never go for this S21 ultra 5g. 

It is my personal experience and sharing with you for your guidance. Adage it is that all that glitter and value costly are not gold and precious too.


It will deceive you in the midnight and finish you up if possessing it.


Would like to see anyone having this mobile to add up anything more but less.

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