continuous restarting

[Mousam]

after updating may 2018 s patch weighing 357 mb ..galaxy a7 2016 (sm-a710fd) self restarting every 13 or 15 minutes while inactive .....
plz fix it samsung

[Mousam]

k .. update rolled out in 1st week of may ..i updated it around 15 -16 th may ...then whenever i locked the ph means i leaves the ph ( while stand by ) it restarts evry 15 -16 minute s... bt no problem while am using the ph ..only in the time of inactive it restarts ..

[admin_]

Thank you for being a part of Samsung community. We apologize for the issue you are facing in the device after the update. We would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Mousam]

shoud i flash latest firmware again with samsung odin???

[saurabh97]

already visited service centre they installed fresh os still same problem

[Mousam]

so ..what r they suggesting??

[saiyan4556]

Any of you use ultra data saving??

if yes than please do not use it

[Mousam]

u r right bro ..when its is enabled then this happens ....otherwise not ..u right ..

[saiyan4556]

thanks happy to help

[Mousam]

thats ok but samsung has the responsibility to solve this