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Original topic:

changing from sound to mute

(Topic created on: 03-30-2020 05:52 PM)
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BilaLaker
Active Level 1
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Galaxy A
Hi guys so I am not happy with being able to change the fones ringing sound from sound to mute with unlocking the phone .... someone could easily change big and put it in their pocket and wander off ... how can I change this or is this not changeable. 
Thanx 
Phone is a samsung a20
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Tsogo_sam05
Moderator
Moderator
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Galaxy A

Hi BilaLaker, please advise if you would like to change the sound mode from ringing to mute while the phone is locked? 

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Tsogo_sam05
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Moderator
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Galaxy A

Apologies for the inconvenience, kindly be advised that for sound mode quick access it is defaulted to change even when the phone is locked except for functionalities like Bluetooth, Wi-Fi, Mobile Data, etc.

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Tsogo_sam05
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Moderator
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Galaxy A

I will do so and Samsung appreciates your input and our team of experts will look into the possibilities of improving the product functionalities.

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8 Comments
BilaLaker
Active Level 1
Galaxy A
I meant.. without unlocking it ..
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi BilaLaker, please advise if you would like to change the sound mode from ringing to mute while the phone is locked? 

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BilaLaker
Active Level 1
Galaxy A
I want to set it ... so that you cannot change it while it is locked ...
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Solution
Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Apologies for the inconvenience, kindly be advised that for sound mode quick access it is defaulted to change even when the phone is locked except for functionalities like Bluetooth, Wi-Fi, Mobile Data, etc.

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BilaLaker
Active Level 1
Galaxy A
ok ... but it is not very safe... so take it up further with developers so that if can be changed .. it just make the phone much more easier to steal.
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

I will do so and Samsung appreciates your input and our team of experts will look into the possibilities of improving the product functionalities.

Kpeprahp
Beginner Level 2
Galaxy A

I had my Samsung A20s stolen in a public transport last year with the same issue of being able to mute the phone even when it's locked. All calls were going through but it was not ringing but as soon as I stepped out of the bus, the phone was turned off and I couldn't reach it again. So please Samsung, kindly do something about that as soon as possible maybe in your next security update. I wouldn't want the same fate to befall my new A32.

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Kpeprahp
Beginner Level 2
Galaxy A

I had my Samsung A20s stolen in a public transport last year with the same issue of being able to mute the phone even when it's locked. All calls were going through but it was not ringing but as soon as I stepped out of the bus, the phone was turned off and I couldn't reach it again. So please Samsung, kindly do something about that as soon as possible maybe in your next security update. I wouldn't want the same fate to befall my new Samsung A32.

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