Original topic:

bug problem

(Topic created on: 03-18-2021 08:27 PM)
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JibiN3613
Active Level 4
Options
Galaxy A
Camera not focusing correctly in samsung Galaxy A6 plus 

5 Comments
Anonymous
Not applicable
Galaxy A
try clear cache data of camera app
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JibiN3613
Active Level 4
Galaxy A
i tried it but not working
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Galaxy A
Try Resetting the camera setting from camera app settings .
It should resolve your problem .
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Ehsank
Expert Level 5
Galaxy A
Try these steps once and if not solved then send feedback as mentioned in last
1. open camera >Settings >reset settings
2. long press on camera icon >app info (ibutton) >storage >clear cache and data
3. You can send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

Screenshot_20201223-115720_Samsung Members_65434.jpg

Screenshot_20201110-145908_Samsung Members_63169.jpg

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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

 * Reset camera settings
Camera > Settings > Reset settings > Reset.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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