audible related issues

[rijinck]

My phone Galaxy A50 calling and whatsapp voice message audible is not working . Hope you people will recover as soon as possible

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve this issue kindly follow the given below steps:

1. Check mute all sound option:-Settings >> Accessibility >> Hearing enhancements >> Disable Mute all sounds (if enabled).

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

Tap on Settings>Tap on General Management>Tap on Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support