Original topic:

a50s

(Topic created on: 03-01-2020 01:49 PM)
389 Views
achintya12
Active Level 3
Options
Galaxy A
After updated with android 10 with one ui 2 , in camera,  48 mp there is no flash and zoom option , bettery drain too fast and face unlock become slow . Kindly fix them.
6 Comments
anujjbp1
Active Level 3
Galaxy A
yes this type of degradation demotivate customers to buy samsung
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RAAJTECH
Active Level 7
Galaxy A
Right
0 Likes
Cptprice
Active Level 5
Galaxy A
Factory Reset your device. Because I am also using A5os running on Android 10. I don't face any type of battery issue or Slow Face Unlock problems.
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achintya12
Active Level 3
Galaxy A
did..but issue still presist
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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Hi there,

 

We really appreciate your feedback regarding flash and zoom option in 48 MP resolution and would take this feedback for further improvements in our upcoming launches. Will convey the relevant update as soon as possible.

Please perform the following steps to resolve the issue:

For battery drainage issue follow the given link- http://www.samsung.com/in/support/skp/faq/1101689

For face lock issue-  

1. Kindly delete all registered face lock and re-register a new face lock.

2. Ensure that you are in a well-lit area and that the camera lens is clean while registering.
3. Ensure your image is not blurry for better match results.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

 

Regards,

Team Samsung Members

 

 

 

 

 

 

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Wandrik
Beginner Level 2
Galaxy A

I face the same problem after update ui 2 (face unlock become slow).

i found my solution :
- delete all registered face lock and re-register a new face lock.

 

this is important : i using glasses, remember when register face, ensure no reflection or gliter on your glasses (ussualy when you standing in front of your monitor, TV or light area),

 

at first i re-register my face many time in front of monitor, and the face unlock still very slow, then i realize a reflection on my glasses from monitor. After repeat in a proper area (no reflection), the face unlock become normal.

 

i don't understand why after update ui 2 the face unlock become slow, but just try to re-register in a proper area.

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