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08-25-2020 11:17 AM in
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08-27-2020 03:25 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly follow below given steps in order to resolve your issue:-
1. Try different OTG with your device.
2. Reset the device:- How to reset: Settings>General Management>Reset>Reset settings: Reset all settings to their default.
NOTE:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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