YouTube thumbnail issue

[deekshid]

Can anyone help me to see the thumbnail of youtube video that being shared on WhatsApp. Whenever I share youtube videos link , I can't see the thumbnail of it. Is it a big from A series model or just my phone 🫥😑

[Gameboi]

1. Check WhatsApp Link Previews

Ensure Link Preview is enabled. Send a YouTube link to yourself or another contact to see if the preview appears.


2. Clear Cache for WhatsApp & YouTube

Go to Settings > Apps > WhatsApp > Storage > Clear Cache

Do the same for YouTube.


3. Try a Different YouTube Link

Some shortened URLs or restricted videos might not generate thumbnails. Try sharing a different video.


4. Update WhatsApp & YouTube

Go to the Google Play Store and check for updates for both apps.


5. Use a Different Internet Connection

Try switching from Wi-Fi to mobile data or vice versa to see if the issue persists.


If the problem still occurs, it might be a temporary WhatsApp or YouTube API issue. Let us know if this helps! 😊

[deekshid]

I did everything, cleared caches everything . But still I can't see it. I have friends who use s24 s23. They don't have these issues

[Samsung_specialist]

Here are a few steps you can try to resolve this issue:

Clear Cache and Data: Go to your phone's settings, find the YouTube and WhatsApp apps, and clear their cache and data. This can help resolve any temporary glitches.

Update Apps: Make sure both YouTube and WhatsApp are updated to their latest versions. Sometimes, updates include fixes for such issues.

Check Permissions: Ensure that both apps have the necessary permissions to access your phone's storage and other relevant settings.

Use a Different Link: Sometimes, the issue might be with the specific YouTube link. Try sharing a different video link to see if the thumbnail appears.

If the problem persists after trying these steps, Please send us an Error Report by following the steps below:

1. Launch Samsung Members app.

2. "Tap on Support, Scroll down the screen and select Error Reports (Feedback).

3. Choose a Category below.

4. Make Sure That Send System Log Data is selected to help resolve your questions quickly and describe your problem in detail.

5. Change the Frequency to Whichever You Prefer.

6. You Will Get a Response Notification Shortly from Samsung.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.