Original topic:

Wifi Disconnecting / Signal / Range Issue

(Topic created on: 12-27-2020 10:34 PM)
944 Views
Azmayeen99
Active Level 1
Options
Galaxy A
In my samsung galaxy A71 I have been facing this issue since the first day. I have tried possibly all the things even reset my phone many times. 

I can't play any online games or call online because wifi gets disconnected . Always shows 2 or 1 bar when all other phone of my home show full 100% strength.

See the attached photo of mine. only 2 bars. Believe me , I didn't expecting this from Samsung. I have no idea at all what to do. 

image


0 Likes
12 Comments
Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Forget the Network: Go to apps screen >Settings >Connections > Wi-Fi >Wi-Fi network >Tap and hold the Wi-Fi network that you're having trouble with until the menu allows you to select Forget Network.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Nirav_Parmar
Active Level 4
Galaxy A

I am also facing the same issue of Wi-fi connectivity. As soon as its covered from Top or back, the 5.0ghz signal drops drastically. Service Center team did not helped, so I approached the Service head team they sent to the regional team.. and they are said its normal and not defective. Have filed complaint with National Consumer Helpline, as noted many cases on Members portal of Wif connectivity issues in a71

0 Likes
Royal24
Active Level 1
Galaxy A
Same problem😂
0 Likes