Why is Samsung A73 buyer treated as criminal & step-childly?

[SammyRaj]

Samsung A73 buyers Never keep any hope from Samsung when it comes to timely update, bug fixes and after sale service but today after reading this news (link below) that Samsung won't offer Galaxy Enhance-X features to A73 model I feel further humiliated, cheated and shafted.

Imagine overpaying for this piece of junk Only because of Snapdragon chip and Samsung reputation and getting such unlove and uncare in return.

Once More SHAME on you SHAMELESS Samsung. 

https://www.sammyfans.com/2023/11/01/samsungs-a-series-phones-will-get-galaxy-enhance-x-with-android

[coolsail]

AGREE.......LOOT MONEY FROM INDIAN CUSTOMERS BY ADS TO LURE THEM INTO BUYING A-7 SERIES PHONES

[Niraj7444]

Buying A73 40k Flagship mobile and and Samsung says to pay for their software update error..😡🤬.

Got a pink line after a software update
Customer care estimated the screen cost of Rs 8400 with warranty of just 90 days.


https://r2.community.samsung.com/t5/Galaxy-A/A73-screen-line-after-update/td-p/14802154?src=ShareByU...

[Babai1995]

I also faced the pink line problem after updating my A73 but the service center and Samsung head office together replaced my display free of charge.

[RD111]

Agree 💯

[Anonymous]

You will get Enhance X feature with One UI 6 dont worry.

[SammyRaj]

Let authorized person from Samsung say this. They are silent which itself is an statement in itself.

[Anonymous]

Last years M33 going to get this feature too that was budget phone, there is no way A73 wont get it, unless they want to troll you guys.

[prashantw511]

Samsung’s recent announcement of a free display replacement program has been met with both relief and skepticism among consumers. The program, which ran from April 24 to April 30, 2024, offered a one-time screen replacement for select Galaxy models experiencing the notorious green line issue1. This gesture of goodwill, however, has raised questions about the underlying motives of the tech giant.

Transparency and Trust: The Core of Customer Relations

In the age of information, transparency is not just a buzzword but a cornerstone of customer trust. Samsung’s decision to offer free replacements for screens, batteries, and even a Rework Kit is commendable1. Yet, the move has been perceived by some as a strategic ploy to mitigate the backlash from persistent hardware and software issues. Customers, now more than ever, are aware of their consumer rights and the expected longevity and quality of premium devices.

The Green Line Issue: A Symptom or a Disease?

The green line defect, which prompted the replacement program, is not an isolated incident in the world of consumer electronics1. However, it is the response to such defects that shapes public perception. Samsung’s program covered a range of models, including the Galaxy S20 series, Note 20 series, S21 series, and S22 Ultra, provided they were within three years of purchase1. Exclusions like the Galaxy S21 FE, S22, and S22 Plus, which were also affected, have not gone unnoticed1.

A Call for Comprehensive Disclosure

It is essential for Samsung to address the elephant in the room: the need for a comprehensive disclosure of the data surrounding the defects leading to the replacement program. Such transparency would not only clarify the extent of the issues but also reinforce the company’s commitment to quality and customer service. It would dispel any notions that the replacement program is merely a cover-up for deeper, unresolved technical problems.

Conclusion: The Path Forward

Samsung, as a leader in the tech industry, has the opportunity to set a precedent in customer relations. By disclosing the data related to the green line issue and the subsequent replacement program, Samsung can demonstrate accountability and dedication to its customers. This, in turn, could foster a stronger bond of trust and loyalty, which is invaluable in today’s competitive market.

In conclusion, while the free display replacement program is a step in the right direction, it is the full disclosure and transparent communication that will ultimately determine the strength of Samsung’s relationship with its consumers. The tech community awaits Samsung’s next move with keen interest.