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Beginner Level 4
Whatsapp app keeps crashing after today's security patch update. All other apps are working fine. I tried deleting the cache. I uninstalled whatsapp and reinstalled it again, but the problem persists.
4 Comments
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Clear cache of whatsapp
or
perform reset apps preferences once
settings>applications>click 3 dots at top right corner>select reset apps preferences
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Beginner Level 4
Sorry, it doesn't help
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Then uninstall and reinstall it again

if problem still persists then wait for whatsapp update..or might be some documents/media files are causing this issue
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Dear Samsung Member,

Greetings from Samsung Customer Support!

 

Kindly be informed Whatsapp is a 3rd party application which is not from Samsung. As we are trained to handle Samsung software and hardware related troubleshooting, we advise you to contact to the respective application software support. You can reach to the app developer through email channel go to: Play store > select more option> select installed app> click on read more.

You can try after clearing the app cache by following below steps: Go to settings > Apps > More option > Show system apps > Select the application > Storage > Clear cache.


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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