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07-05-2020 09:31 PM in
Galaxy A- Mark as New
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07-05-2020 11:34 PM in
Galaxy Aor
perform reset apps preferences once
settings>applications>click 3 dots at top right corner>select reset apps preferences
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07-06-2020 06:04 AM in
Galaxy A- Mark as New
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07-06-2020 08:12 AM in
Galaxy Aif problem still persists then wait for whatsapp update..or might be some documents/media files are causing this issue

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07-07-2020 10:40 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Kindly be informed Whatsapp is a 3rd party application which is not from Samsung. As we are trained to handle Samsung software and hardware related troubleshooting, we advise you to contact to the respective application software support. You can reach to the app developer through email channel go to: Play store > select more option> select installed app> click on read more.
You can try after clearing the app cache by following below steps: Go to settings > Apps > More option > Show system apps > Select the application > Storage > Clear cache.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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06-20-2021 02:00 PM in
Galaxy AHey! In order to fix WhatsApp keeps crashing issue, you should try the below troubleshooting tricks one after another. One of them will surely help you to fix this problem.
- Reboot your device
- Restart your WhatsApp
- Check the internet connection
- Clear the WhatsApp cache files.
If nothing works, then simply uninstall and reinstall your WhatsApp application, this will definitely going to be solve your issue. Good luck!!!
