WhatsApp dual messenger issue

[shrisgup]

I am facing issue in dual messenger of whatsapp.

I am not able to download or send any media file.

How to fix this issue?

[chndn811]

This issue has been fixed in Android 12 update for A52S.
If you are using any other devices, Samsung will fix it in next update.

Please accept my solution if you find it useful.

[shrisgup]

I am using A52 5g but still facing issue

[chndn811]

Report this problem in Samsung members app.

[shrisgup]

Ok thanks

[Isnan]

• I faced the same problem, but it solved after installed the software updates. Thanks for your solution!

[Isnan]

I faced the same problem, but it solved after installed the software updates. Btw, my device is Galaxy A52 5g as well. Thanks for your solution!

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support