Video playback errors

[Mane_Chile]

I have been getting a file not supported error after taking some videos with the camera app on my A12 and before that it hangs after trying to stop recording. How do I fix the issue ? Thanks. 

[Tsogo_sam05]

Hi, Mane_Chile kindly clear your cache.

Follow the steps below to do this:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Tap on the 3 dots on the upper right.
5. Select Show system Apps.
6. Select Camera.
7. Select Storage.
8. Select Clear Cache.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

[Mane_Chile]

Thank you for the tip. I'll try to follow.

[Mane_Chile]

Is there anything can be done about the videos that are giving the playback error?

[Tsogo_sam05]

Hi, Mane_Chile please also provide a screenshot of the error.

This will help us properly understand the situation you are facing and allow us to offer the support you need.

[Mane_Chile]

This is what the thumb nails look like.

[Tsogo_sam05]

Hi, Mane_Chile kindly be advised that in most cases the issue occurs when a memory card is corrupted, is the content saved on a memory card?

[Mane_Chile]

Yes it is actually. Thank you for the response.