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Original topic:

Video playback errors

(Topic created on: 08-06-2021 10:44 AM)
163 Views
Mane_Chile
Active Level 1
Options
Galaxy A
I have been getting a file not supported error after taking some videos with the camera app on my A12 and before that it hangs after trying to stop recording. How do I fix the issue ? Thanks. 
7 Comments
Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi, Mane_Chile kindly clear your cache.

Follow the steps below to do this:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Tap on the 3 dots on the upper right.
5. Select Show system Apps.
6. Select Camera.
7. Select Storage.
8. Select Clear Cache.

If the issue persists, please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds.

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Mane_Chile
Active Level 1
Galaxy A
Thank you for the tip. I'll try to follow.
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Mane_Chile
Active Level 1
Galaxy A
Is there anything can be done about the videos that are giving the playback error?
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi, Mane_Chile please also provide a screenshot of the error.

This will help us properly understand the situation you are facing and allow us to offer the support you need.

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Mane_Chile
Active Level 1
Galaxy A
This is what the thumb nails look like. 20210807_092003_50167.jpg
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Tsogo_sam05
Moderator
Moderator
Options
Galaxy A

Hi, Mane_Chile kindly be advised that in most cases the issue occurs when a memory card is corrupted, is the content saved on a memory card?

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Mane_Chile
Active Level 1
Galaxy A
Yes it is actually. Thank you for the response.
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