Video corruption + downsizing issue on transfer to laptop

[MalayShah316]

I have been using a Samsung A6 Plus phone since July 2018, & have been regularly backing up phone videos and images to my laptop, through USB cables.

Today I however faced the following issues on transferring phone videos and images to my laptop :

1. Corruption of most videos, with downsizing of 50 MB videos to anything between 4 KB - 1 MB.

2. Corruption of a few images

3. Difference in image name and date, in laptop vis-a-vis actual mobile phone image name and date

Is it attributable to any software issue / bug ? 

An immediate esolution of this will be appreciated.

Regds

Malay Shah

(+919920956774)

India

[Lucifeŕ]

are you sure the transfer was not intrupted? and May I how do you backup your files to laptop?

[MalayShah316]

Hi. Transfer wasn't interrupted. I transfer using USB cable. Been doing that for years and never faced such an issue

[Samsung_Support2]

Hi there,

Please perform the following steps to resolve the issue:

1- Check the mentioned issue in safe mode.

2- If issue still persists, create data backup and reset the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions). 

Regards,

Team Samsung Members