I own an A03... and its dynamic range is very bad ... i first thought that may be .. the camera is actually poor...and i cannot do anything...but now i saw many pics captured using A03 in samsung members app.... and i was shocked that they captured with much better clearity... details...contrast and with minimal noise... forget low light ...even in daylight ...say near soil shadow region.. it overexposes and the pics becomes very very soft ... with grains....which simply means ...its struggle with dynamic range...poor!
But here they captured flowers in shadows or sunsets ...everything has just more details and contrast and overall dynamic range!!!
(I also use cameras... i am not a noob in these aspects)
So whats problem with my device's camera?
I even bought this from Samsung smart plaza to make sure i get the genuine one!!
Now what can i do...? Please help!
If nothing then.... i wont buy samsung again...
Same thing happened with my j4+ ..
We trust samsung for quality control ... but here i am deeply disgusted ... 2nd time!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue. Check the physical condition of your camera lens.
1. Broken camera lens. 2. Scratchy camera lens.
Please check there is no laminated or tempered glass pasted on the camera.
Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt, and dust from the camera lens.
If the issue has not been resolved then Reset camera settings Please follow the below steps:
Step1: From the home screen tap on Camera. Step2: Tap on Settings. Step3: Scroll up and tap on Reset settings. Step4: Tap on Reset.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).
Already done !! They said that the concerned team is looking after the problem using log files and have to wait ... about 1 week ago... till now no response wte
