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Active Level 3
yahi karna padega ab naya mobile laane ki himmat nahi hai ab kyoki ye jo bhi update nikalte hai usko aise nikalte hai jiska mobile hai wo pareshan ho jaaye naya mobile lene ke liye
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Active Level 3
ye aise dekhte hai ki naya mobile lelenge purane ko kharab kar dete hai
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Active Level 6

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

We at Samsung understand your concern and we regret for the inconvenience you have faced.

 

Kindly follow the below mentioned step to improve the performance of the device:

 

1.Check device in safe mode: Enter safe mode: -  Press and hold the Power key, when Power off icon appears.>Press and hold the power off icon. Exist safe mode: Press volume down and power key simultaneously for 5 seconds to restart the device.

2. Reset the device: Setting>general management>reset>reset setting

Note:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.

 

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (Attach when the issue occurs within first 15 minutes of the occurrence of the issue):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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