Original topic:

Unable to update Google Play system update

(Topic created on: 03-04-2021 09:43 PM)
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Vrajen01
Active Level 1
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Galaxy A
Hello,

Facing problem while updating Google Play system update. When checked manually got update and instructed for restart. But found update not installed after reboot.
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Vrajen01
Active Level 1
Galaxy A
have tried same issue still remain same... Had received update one UI3.0 with Android 11. It's security patch level Feb 1, 2021. But while checking update for Google play system update its still in Jan 2021 and prompting for restart to update. After phone restart still remain same with Jan 2021 only.
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Samsung_Support1
Moderator
Moderator
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Galaxy A

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Check app cache: Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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