System problem

[satishupadhyay]

My phone samsung galaxy a5 2017, palm swipe capture  not working,  can anyone tell me how to fix this problem? Thanks to read this comment 

[RαʝҽʂԋKυɱαɾ21]

NOT RELIABLE SCREENSHOT METHOD
BOCOZ NOT WORKS USUALLY
SOMETIMES WORKS SOMETIMES NOT
USE SIMPLE METHOD
VOLUME DOWN + POWER BUTTON PRESS SIMULTANEOUSLY!

[satishupadhyay]

Thanks sir, its working well.

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for your inconvenience. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support 

[An_INDIAN]

I also have the same issue 😕