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Original topic:

System Update

(Topic created on: 1/19/21 10:48 PM)
Taana
Beginner Level 2
Options
Galaxy A
Last system update was Oct 2020, since then i can not update without an error message that i cant update, i need to contact Samsung

Why? It should just let me update?

I have a Samsung Galaxy A31
3 Comments
Solution
Masanza1
Active Level 6
Options
Galaxy A
Backup your data then erase your phone make sure to do a backup then your issue should be resolved

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Taana
Beginner Level 2
Options
Galaxy A
ah man, okay thank you

Screenshot_20210119-095112_Software update.jpg

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vmessa786
Active Level 1
Options
Galaxy A
I also had the exact same issue and not visiting a samsung store. to what should we back up our phone to? pc or cloud?