Original topic:

Some serious problem on A34

(Topic created on: 03-09-2025 07:32 PM)
17 Views
KVANA
Active Level 8
Options
Galaxy A
I've noticed two problems after the recent security update on Galaxy A34 (version - A346EXXS9CYA2/A346EODM9CXK1/A346EXXS9CYA2).

1. Sometimes mobile networks goes totally, I can't call someone, can't use internet...need to restart my phone then it's worked.
2. I use swipe gestures for navigation bar, now sometimes home and recent button are not working, after occurring this issue I switch to button, but same issue happening, after restart it resolved everytime. 

Do anyone facing those issue on your A34, or any other brand after 1 Feb security patch. 

Everyday need to restart minimum 2 times. Please solve this issue to developers.
25 Comments
piyali_31
Active Level 5
Galaxy A
I use A34 as well but have never faced such issues. But for Internet connectivity and no network issues, put your sim, which you use for calling and Internet, in Slot 2.
KVANA
Active Level 8
Galaxy A
Okay, thanks....I'll definitely try
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
KVANA
Active Level 8
Galaxy A
Okay
0 Likes
RAHULA34
Active Level 3
Galaxy A
There is a problem i want to mention:- during playing game if phone is too hot, phone network drop 5g to 4g. That's a big problem.
0 Likes
KVANA
Active Level 8
Galaxy A
I didn't notice this during playing games